Skip to content

Privacy Policy

Last updated: March 1, 2026

1. Information We Collect

We may collect the following types of information when you use our products:

  • Account information — name, email address, and other details you provide when creating an account or subscribing to a product.
  • Usage data — information about how you access and use our products, including IP address, browser type, device information, and feature usage.
  • Payment information — billing details processed securely through our payment processor, Stripe. We do not store your full payment card details on our servers.
  • User content — any data, files, or content you upload or create while using our products.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our products.
  • Process subscriptions and payments.
  • Send you product updates, security alerts, and support messages.
  • Respond to your inquiries and provide customer support.
  • Analyze usage patterns to improve our products.
  • Comply with legal obligations.

3. Payment Processing

We use Stripe as our payment processor. When you subscribe to a product, your payment information is transmitted directly to Stripe in accordance with their Privacy Policy. We receive only limited transaction details necessary to manage your subscription.

4. Cookies

Our products may use essential cookies to ensure proper functionality and maintain your session. We do not use advertising or tracking cookies. You can configure your browser to refuse cookies, though some features may not function properly.

5. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • With service providers who assist in operating our products (e.g., Stripe for payment processing, hosting providers for infrastructure).
  • When required by law or to protect our legal rights.
  • With your consent or at your direction.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information and user content. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account data and user content for as long as your account is active. After account deletion, we will remove your data within a reasonable timeframe, except where retention is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. You can also export your data from within your account settings where available. To exercise any of these rights, please contact us at hello@chiwalabs.com.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify active users of material changes via email and by posting the new policy on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this privacy policy, please contact us at hello@chiwalabs.com.